the toshiba dildos

I've got vista on one of my machines.
i hate it.
i had to call for support last week (to some God-forsaken foreign country) cuz i couldn't get the 'restore' option to open.
the 'tech' told me "i can help you with this. i will get your machine back to where it was when you purchased it."
umm and will you also come over here and spend all the hours re-installing the software?
dildo!
i figured it out - i had to start it in 'safe mode' and then do the restore.
i'm going to see if i can get a job on their help desk.